Recently I was working with a client on developing process documentation and technical instructions regarding the launch of a new system...

Earlier in my career, I had a boss who had a somewhat unique way of responding whenever he (or his team) was asked to take on a training...

Of the many projects we work on at Pathways, one that continues to provide unique challenges and opportunities is a new system launch...

As a former teacher, creating personalized learning for my students was the norm. It included everything from presenting lessons orally,...