Mar 2, 20183 min readCustomer Service Training – Effective Complaint ResolutionAt Pathways Training & eLearning we develop several programs, both for eLearning and instructor led training, that provide the learner...
Apr 17, 20172 min readRespect in the workplaceOver the course of a year I can visit up to 20 – 30 different offices, each with their own unique components such as location,...
Jan 11, 20172 min read2016 Year in Review Part IILast week I provided an introduction as part of a review of some of the exciting projects we worked on in 2016, so for the next few...
Apr 15, 20153 min readPresence In The Moments That MatterA little while back, I experienced just how important ‘being in the moment’ was. My son, a soccer player, was asked to demonstrate a...